FAQs

What country do you ship from?
Our shipping facility is currently located in The USA.









How long does shipping take?
USA: 5-7 business days
Canada: 7-12 business days
International: 10-15 business days (may be longer for slow-to-ship countries)
Check our shipping policy for not information








How do I track my package?

You will be emailed a shipment confirmation email along with a tracking number to track the shipment of your package. In some circumstances, this tracking number is not a step by step tracking rather a delivery confirmation. 

*Please check our shipping & Return policy for more detailed information on shipping*
















My payment won't go through?

Make sure your billing and shipping information match and are correct, then try using a different browser, this tends to be the solution. If you are still experiencing issues, feel free to contact us at info@AtasiBeauty.com :)














How long does my hair have to be to wear Atási 100% virgin Remy clip in hair extensions?

For best results, We recommend your hair be at least 6inches long , if your hair is on the shorter end, purchasing an extra box of clip-in extensions may be needed, or our Sew-in hair extensions may be a better option for you.

















How long does my hair have to be to wear Atási 100% virgin Remy Sew-in hair extensions?

Your hair needs to be at least 2 inches long for a sew-in weave. The length of your hair does not matter if you are getting a bonded (glued) weave.























WHAT IS THE DIFFERENCE BETWEEN 200GRAM, 280GRAM, and 340 GRAM EXTENSIONS?

The only difference is the weight. All of our sets sets are made of the same quality hair. It just depends on the desired length you've been wishing for. All of our sets come with 12 pieces of clip in extensions, which is more than enough for any of the lengths we carry. We chose to do it this way so you can personally customize a look that suits you best with each set. You may choose to wear all 12 pieces or only 8 depending on the occasion, the decision is up to, the choices are ENDLESS. No matter the length you choose we want you to be able to customize your volume according to your liking.



































What is virgin hair?

Virgin hair is chemically unprocessed human hair from a single donor. It is free from dyes, perms, bleaches and hard washes. Our virgin hair is remy hair. This means the hair is gathered from the head of donors using a method designed to keep the hairs cuticles in proper alignment.


 ***Virgin Hair extensions are the most luxurious hair extension on the market. Each bundle can vary slightly in texture and wave pattern since it comes from different donors. NO two bundles are exactly the same.***



















Are Atási Sew-in hair extensions 100% virgin Remy hair?

Yes, they are 100% virgin Remy hair. They can be processed by being dyed, bleached or permed.
















Are Atási Clip-in hair extensions 100% Virgin Remy hair?

Although Our extensions are 100% virgin Remy human hair, all colors aside from our natural color (Color 1b) have gone through their own dyeing process.











Are Atási wigs 100% virgin Remy hair?

Although Our extensions are 100% virgin Remy human hair, all colors aside from our natural color (Color 1b) have gone through their own dyeing process.
















How long does Atási 100% virgin Remy Hair extensions typically last?

The lifespan of Atási Hair extensions range anywhere from 5-18months, depending on their usage and how they are cared for and maintained. 



















What is the double drawn range?

Double drawn range means thick and voluptuous hair from top to bottom. This is in contrast to the natural ends of our own hair has, which may be thinner towards the bottom. 



















How much hair do I need for Atási sew-in extensions?

Lengths 14-16" Inches- You will Need at least 2 bundles Or More
Lengths 18-24" Inches- You will Need at least 3 bundles Or More
Lengths 26-30" Inches- You will Need at least 4 bundles or More 
Lengths 30" Inches & Up - You will need at least 5 bundles or more 

















How much does each Atási 100% virgin Remy hair extension Sew-in bundle weight?

Each bundle weighs between 3.2-3.5oz.











How many pieces are included in a 100% virgin Remy Atási Clip-in extension set?
12 pieces, and a Free bonus "tester" piece

2 four clip wefts (8 inches wide)
3 three clip wefts (6 inches wide)
6 two clip wefts (3.5 inches wide)
2 one clip weft (1.5 inches wide)








How do I clip in my 100% virgin Remy Atási Clip-in hair extensions:
Very easily, click the link below for our custom quick and easy guide on how to clip in your FULL set of 100% virgin Remy Atási Clip in hair extensions:
Www.AtasiBeauty.com/












What is density?
The density of hair is simply how thin or thick it is collectively.

















How do I wash my Atási hair extensions?
We have a page dedicated to this, click here: www.atasibeauty.com/














Can I wash my 100% virgin Remy Atási Clip-in hair extensions?
You Absolutely can, It is highly recommended to use sulfate-free and alcohol-free hair products, as these ingredients can dry the hair out! Leave-in conditioners,heat protectants, and argan oil will prolong the life span of your hair extensions. We also recommend to always use a deep conditioning mask for at least 4-6 hours (or overnight) when washing your Atási hair extensions, as this will help retain moisture and keep the hair smooth and silky.

Here's a link to a more detailed guide on how to wash your 100% virgin Remy Atási hair extensions: www.AtasiBeauty.com/














Can I wash my 100% virgin Remy Atási sew in hair extensions?
You Absolutely can, It is highly recommended to use sulfate-free and alcohol-free hair products, as these ingredients can dry the hair out! Leave-in conditioners,heat protectants, and argan oil will prolong the life span of your hair extensions.
Here's a link to a more detailed guide on how to wash your 100% virgin Remy Atási hair extensions: www.AtasiBeauty.com/

















Can I wash my 100% virgin Remy hair Atási wig?
Yes you can, we recommend you detangle the hairs first, then create a sulfate free shampoo and water mix in a big bowl. Dip the wig in the bowl for about 10-15 mins, if you have glue around the perimeters you may gently massage and lather that area until all the build up is removed. Hold the wig underneath the faucet so all the soap can rinse out. Squeeze some water from the wig then Apply a leave in conditioner and/or argan oil treatment. Lay the wig on a clean trash bag, wrap it up and Leave the treatment/conditioner in for about an hour, rinse out the treatment, gently squeeze the excess water out of the wig, and lay the wig on a towel to air dry. We don't recommend you blow dry the hair or comb/ brush the hair while the wig is still wet.
After the wig is dry, you may apply a light even amount of Argan oil/serum, heat protectant, or some type of moisturizing protectant serum and then gently comb or brush the hair out starting from the ends working your way up to the weft.












How do I wash my 100% virgin Remy Atási closure or frontal?
First, comb through the hair starting from bottom to weft to make sure all knots are out. Create a mix of sulfate free shampoo and water in a medium size bowl. Let the frontal or closure piece sit in the mix for about 10 minutes. If you have glue or gel around the perimeter, after the 10 minutes, you may gently lather and massage those areas until all the gel or glue is removed. Hold the frontal or closure piece on each side underneath the faucet to make sure all the soap is rinsed out. Squeeze all excess water out of the frontal or closure piece, Apply a leave in conditioner and/or argan oil treatment. Lay the frontal or closure piece on a clean trash bag, wrap it up and Leave the treatment/conditioner in for about an hour, rinse out the treatment, gently squeeze the excess water out of the frontal or closure piece, and lay the piece on a towel to air dry. We don't recommend you blow dry the hair or comb/ brush the hair while the frontal or closure unit is still wet.
After the frontal or closure unit is dry, you may apply a light even amount of Argan oil/serum, heat protectant, or some type of moisturizing protectant serum and then gently comb or brush the hair out starting from the ends working your way up to the lace.


















Can I wash my 100% virgin Remy Atási closure or frontal while it's still installed?
If the frontal or closure pieces was sewn on but glue or gel was also applied to your piece for extra hold, we recommend removing the lace before washing so that way you can throughly clean the lace too.
If you are washing the closure or frontal piece while it's still installed on your head, always detangle the hairs first then wash as you would your normal hair except be sure to only GENTLY massage close to the lace to prevent tangling.
Braiding the piece up into a big braid or two before washing will also help prevent tangling.



















Can I wash my 100% virgin Remy Atási Sew in hair extensions while they are still installed?
Yes, you can.
The easiest way to do so is to comb through and detangle all of the hair, starting from ends to weft. Braid the hair into 4-6 big braid pieces make sure you braid all the way down so the braids can stay in. And then wash as you would wash your own hair, gently massaging the braids. Rinse, squeeze out the excess water, and apply your leave in conditioner treatment we recommend leaving the conditioner or oil treatment in for atleast 30 minutes, rinse out the treatment and squeeze the excess water out of the hair, pat dry with a towel, then remove the braids, and let the hair air dry. We do not recommend you comb or brush the hair while it is wet. Once the hair is dry, you may lightly but evenly apply your protectant or oil serum, then comb and style as please.

































How often do I wash my 100% virgin Remy Atási Clip-in hair extensions ?
It depends on how often they are worn, but We suggest only gently washing your Clip-in extensions every 15-20 wears or when there is too much product build-up and they become unmanageable to style.




















How often do I wash my 100% virgin Remy Atási Sew-in hair extensions?
Since these are worn consistently during a period of time, you may experience product build up sooner than you would with our clip-in extensions so, We suggest washing your sew-in extensions atleast once a week, or as needed.













How often should I wash my 100% virgin Remy Atási wig?
If you wear the wig without any gel or glue and remove it nightly, we recommend washing the wig every 10-15 wears.
If you wear the wig with light gel only used on the baby hair, we recommend finding out the gel after your remove the wig.
If you glue or gel the wig fully onto your head, we recommend washing the wig every removal or two, to prevent serious glue or gel build up.




How often should I wash my 100% virgin Remy Atási closure or frontal?
Atleast once a week or when you notice product build up.











How do I know which colour to choose for my 100% virgin Remy Atási Clip-in set?
If you are unsure on which colour will match you, feel free to send us an email to info@AtasiBeauty.com of photos of your hair taken outside in natural light and we would love to help colour match you :)

We currently carry three main colors:
Beach Platinum blonde (613)
California sunset blonde (613/18)
Natural black (1B)

All other colors/ color combinations can be customized
Visit our custom order page here:
Www.AtasiBeauty.com/
















My Atási Clip-in Extensions aren't the right colour and I haven't opened the package, I've only used the tester piece, how do I return/exchange?
If you would like to send them back for an exchange or refund, you may do that as long as the security seal has not been broken and the box has not been opened or worn, please contact us at 1-800-331-3505 or at info@atasibeauty.com prior to sending your Atási hair extensions back for full details & address information.
*Please check our Shipping/Return policy for more information*

We do not offer return or exchanges on custom orders.

















Can my 100% virgin Remy Atasi Clip-in hair extensions be bleached or dyed?
Our extensions are 100% virgin human hair that have gone through their own dyeing process, and although they were constructed to accept color, we do suggest getting a professional opinion by an experienced colorist before doing any further color work on the extensions(aside from color 1b), or we recommend purchasing them in their natural color/virgin state and then coloring. Dyeing may lead to shortening the lifespan of your Atási extensions and possibly cause damage if not done correctly. We also recommend not lightening or using any bleaching agents on all clip in extension colors, with exception of the natural color we offer (Color 1b), color 1b can be bleached. please keep in mind, that if chosen to dye your Atási hair extensions, it is up to the customers discretion and done at your own risk.




















Can my Atási 100% virgin Remy sew-in hair extensions be bleached or dyed?
Yes, they may. As of now, ALL of our Atási sew in hair extensions are only offered in their natural color and are 100% virgin Remy, Which can be bleached, dyed, or permed. 

*We recommend you seek professional help with coloring, but if you know what you're doing and have colored your own hair before, then you can color qualifying 100% virgin Remy Atási hair extensions your self, at your own discretion.
*Although ALL Atási hair extensions are initially 100% virgin Remy hair, all colors besides the Natural color 1B have been processed in our warehouse, we recommend using special care on these pieces.






















Can my 100% virgin Remy Atási wig be bleached or dyed?
If it is in a natural color 1b, yes your Atási wig unit can be bleached or dyed. The natural color 1b units have not been processed in any way, shape, or form.

Although ALL Atási hair extensions are initially 100% virgin Remy hair, all colors besides the Natural color 1B have been processed in our warehouse, we recommend using special care on these pieces.


If the unit is blonde and you would like to dye it all black, a darker color or a colorful color you may also do so, at your own discretion. We don't recommend re-bleaching our wig units if they have already been bleached.

If you would like to color a colorful unit a darker color or black, you may also do so at your own discretion.

We don't recommend bleaching any hair that has been dyed/processed a darker colour.


We recommend you seek professional help with coloring, but if you know what you're doing and have colored your own hair before, then you can color qualifying 100% virgin Remy Atási hair extensions your self, at your own discretion.











Can my 100% virgin Remy Atási closure or frontal. Be bleached or dyed?
Yes, they can be.
All closures and Frontals are 100% virgin Remy and come in natural black (Color 1b)










Can I use styling tools on my 100% virgin Remy Atási hair extensions or wig?
Yes you can! They are 100% virgin remy human hair. We do, however, recommend using a heat protectant spray and on a side note some ladies wash them first to take off the vitamin enriched coating. 






If I straighten my curly or body wave 100% virgin Remy Atási hair extensions will they revert back to their natural state after I wash them?
The body wave texture only has a slight wave pattern so after heat has been applied to it so many times the extensions will be trained to stay almost straight except when wet and left to air dry. The curly texture DOES revert back curly/wavy after straightening/curling but the pattern will not be as tight. If you purchase these textures I suggest you wear them in their natural state First and then after you are tired of wearing them naturally Curly/wavy then apply heat for a different look.









What type of hair care products should I use?
Treat this hair like your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable. We recommend using a deep conditioner on your virgin hair once per week, but avoid using heavy oil or heavy styling products.
















How do I comb my 100% virgin Remy Atási hair extensions or wig?
We advise that you comb your hair every night and morning or as often as you may like. Gently brush your hair from the ends towards your scalp. Starting from the ends keeps the pressure off the weft area and is a good way to maintain the longevity of the extensions.





















Do I have to do anything special to my 100% virgin Remy Atási sew-in hair extensions at night or when I lay down?
NEVER sleep on wet hair. Sleeping on wet hair is known to matte hair. Make sure your hair is completely dry before you go to sleep and you shouldn’t have anything to worry about. Rolling your hair in rods at night will maintain your curls and limit the amount of heat you have to use on your hair daily. We also do recommend braiding or clipping your hair in sections, wearing a night head scarf, or sleeping on a silk pillow to prevent tangling during sleep.














Can I sleep with my 100% virgin Remy Atási clip-in hair extensions still installed?
While clip-in extensions are a safe method to volumize and lengthen your natural hair, sleeping in them can damage your tresses. As you toss and turn in your sleep, the clips pull at your natural hair. Proper use of clip ins will NOT damage your natural hair. But sleeping in them is classified as improper use and not recommended. 














Can I sleep with my 100% virgin Remy Atási wig ?
Yes, you can. Just wrap your head up in a hair wrap or braid it into big braids to prevent tangling while you toss and turn.
















Can I swim with My 100% virgin Remy Atási clip-in extensions?
Yes. When swimming with your Atási 100% virgin Remy hair clip in hair extensions, ensure your hair is either down or tied into a simply ponytail. Do not put the hair extensions in a bun as this can cause severe tangling with both your extensions and natural hair. 
Chlorine and salt water may dry out your hair extensions, so ensure you wash your hair as soon as possible after swimming. We do not recommend going fully underwater, as some clips may become loose and slip out.
















Can I swim with my 100% virgin Remy Atási sew-in hair extensions?
Yes, you may. When swimming with your 100% virgin Remy Atási Sew in hair extensions, They can either be braided up, in a ponytail, or worn down. But we recommend you keep them braided up or in a ponytail for less tangling. We don't recommend swimming if a wig cap was used to sew the hair extensions in, because that drastically slows down the drying process. Ensure you fully wash your hair as soon as possible after swimming.









Can I swim with my 100% virgin Remy Atási wig?
Yes, make sure you secure the wig to your head first.














My Atási hair extensions are shedding, what do I do?
Some LIGHT shedding is normal with any hair extensions. But if you feel your Atási hair extensions are shedding excessively, please feel free to contact us info@Atasibeauty.com or toll free 1-800-331-3504
















Can the weft on the 100% virgin Remy Atási sew-in hair extensions be cut?
Yes. Our wefts are reinforced and made by a machine. They can be cut without unraveling. However We do suggest ONLY cutting your weft as minimum as possible and only when it's critically needed. Less cutting makes it easier to save the hair and be able to easily reuse it for your next install.















How do I store My 100% virgin Remy Atási hair extensions when not in use?
Our Clip-in and Sew-in extensions arrive in a free high-end, bend and crease proof, luxury storage box that come equipped with a pink silk bed on the inside to help maintain the lifespan of your extensions. The storage case will help eliminate dust build and any potential tangling, ensuring your extensions stay in top condition for as long as possible.

















How do I store my 100% virgin Remy Atási wig when it's not in use?
Each wig purchase ships with a free plastic wig stand you can sit your wig on when it's not in use.There are also more structured wig heads and stands available at certain retail stores for purchase. You may also Gently place the wig in the Atási silk satin bag you received it in when not in use.












How do I store my 100% virgin Remy Atási closure or frontal when not in use?
Our Closure and frontal pieces arrive in a free high-end, bend and crease proof, luxury storage box that come equipped with a pink silk bed on the inside to help maintain the lifespan of your extensions. The storage case will help eliminate dust build and any potential tangling, ensuring your extensions stay in top condition for as long as possible.












What does it mean when an item is on Back-Order?
Popular items sometimes sell out quickly and when that happens are temporarily put on back order. This means that the items are currently out of stock but there are shipments on the way to re-stock our warehouses. Back ordered items usually take no longer than SEVEN (7) business days to arrive at our factory. Ordering an item that is currently on back order is a worry-free way to ensure that you will be first in line for the new inventory and that the item which you ordered will be sent out to you as soon as we receive it!


* You will not need to contact customer support, or do anything to follow up on the back ordered item We will take care of it for you from here on out! The backordered items in any order will automatically ship out as soon as we receive the items.
* You will be notified via a shipment confirmation email (and a tracking number) once your back ordered items have shipped.
* We will do our best to estimate when back ordered items are expected to ship, and update all customers who have purchased back ordered items.


















My colour is on back order, can I still purchase it?
Yes, you certainly can! Placing an order will reserve a set for you so once we are back in stock, and you will receive priority processing on your order the moment we receive it in the warehouse. Items are usually backordered no longer than a week, SEVEN (7) days. If the items will be backordered longer than SEVEN (7) days you will receive an email from our support team with the new expected arrival time.